Very disappointed.Īs I am preparing for taxes I've noticed three very big problems. Intuit has no understanding of customer service. Sadly, they did not hesitate taking my money when I signed on using my "new" email address when I purchased the 2016 upgrade in the first place. So now I am locked out for at least 48 hours before I can utilize this useless product that I bought. No options are given to verify identity other than calling their useless support where you have to wait 2 hours on hold only to be told that I will be emailed an online form within 48 hours. Once I sign on, then it wants me to verify my identity using my old email that no longer exists. ![]() ![]() ![]() Now this morning, I received yet another Quicken update where I can no longer download or import any transactions without signing on with my Intuit ID. So I found a workaround where I can create a quicken file from my online banking software, then import it manually into quicken. Last month after an update, I was no longer able to automatically download bank transactions but it did let me download credit card transactions.
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